Aware Super: Our Naming Rights Partner
Our naming rights partner First State Super has changed their name to Aware Super, as they continue to expand and deliver more value to their members all across Australia. To find out more, head to the Aware Super website.
First State Super Theatre officially became Aware Super Theatre on 14 September 2020.
As long as your tickets have been purchased through the official ticket seller (Ticketek for live entertainment events), they are still valid, even if they list the old theatre name.
If Ticketek has indicated that your current ticket will be valid for the new event date, there is nothing further you need to do, even if it lists the old theatre name.
You can find all the information about event postponements on our What’s On page.
ICC Sydney is an important icon for Sydney, enriching its economic and cultural landscape for locals and visitors alike. A naming rights partner for the theatre was always part of the operating contract to ensure ICC Sydney retains its status as a beacon of the industry, delivering world class events and experiences for international and local visitors for years to come.
The 10-year naming rights deal strengthens an existing partnership Aware Super has with ICC Sydney. Aware Super members already own 45% of the asset. By investing in the naming rights of this Theatre, standing proudly in the heart of the Darling Harbour precinct, it significantly increases the visibility for their brand as well as ensuring members have access to benefits from and within the Theatre.
Aware Super Theatre holds 8,000 in fully seated mode and 9,000 capacity with general admission standing floor mode.
Don’t be tempted. If it looks too good to be true, it usually is. Only register or purchase via the official event website and organiser. If you’re not sure if you have the right website, your best point of reference is the event organiser or promoter's website. You can always contact our team firstname.lastname@example.org to be sure!
Ticketek is the only authorised ticket seller for entertainment events held at Aware Super Theatre and Darling Harbour Theatre. Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. If you have an issue with tickets purchased through an unofficial agency please return to the point of purchase for further assistance.
If you attend the event with a ticket purchased via an unauthorised seller such as Ticketmaster Resale, Viagogo, Tickets, eBay, Gumtree, Tickets Australia, Ticket Merchant, Ticket Blaster, TicketBis, Queenoftickets or any other unauthorised re-sellers, you may be refused entry to the event. Often the tickets have fake barcodes, have been sold to multiple people, or sold for seats that aren’t even available. Don’t spoil your night out and always make sure to purchase from the official seller.
What is 'ticket scalping'?
The practice of buying and reselling tickets for profit. This has always existed but in the digital era, the scale of scalping has increased substantially. Many people try to re-sell their tickets via social media too.
More about 'ticket resellers':
There are various unauthorised resale sites that provide sales platforms for individuals to resell event tickets anonymously at inflated prices. Generally they are listed in the top four searches on the internet above the official ticketing agent and more recently on fake Facebook event pages which redirect you to unauthorised reseller sites. The original ticket face value, exact seating allocation or information about seating restrictions are rarely provided at the time of purchase.
An operator who uses sophisticated technology to harvest tickets from the official ticketing agents the minute tickets go on-sale. Scalpers rob tickets from real fans denying them the chance to purchase at face value, then resell them at inflated prices several times over the face value on these unauthorised resale sites.
As you may have experienced, resale websites are very cunning at giving the impression of being the official seller. When searching for tickets online, typing the tickets plus the artist will generally lead to paid listings which direct fans to highly priced tickets when more affordable alternatives at face value are often still available via the venue’s official seller.
Ticketek is the only authorised ticket seller for entertainment events held at Aware Super Theatre and Darling Harbour Theatre. Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. If you have an issue with tickets purchased through an unofficial agency please return to the point of purchase for further assistance. If you attend the event with a ticket purchased via an unauthorised seller such as Ticketmaster Resale, Viagogo, Tickets, eBay, Gumtree, Tickets Australia, Ticket Merchant, Ticket Blaster, TicketBis, Queenoftickets or any other unauthorised re-sellers, you may be refused entry to the event.
You should be aware that forged and fraudulently-obtained tickets are presented and denied entry to nearly every event we present. Often the same barcodes are sold multiple times or the seat on the ticket may not even exist.
Don’t be caught. Buy your tickets ONLY from an authorised seller. There is limited consumer protection legislation to prevent the scalping of tickets in Australia. For more information on legislation that may apply in NSW please contact 13 32 20 or visit NSW Fair trading.
The safest way to determine the official ticket seller is via the offical promoter and/or venue websites. In addition, be wary of the highest placed search results on the internet, as these can often be paid ads for the resellers. Most common unauthorised resellers in Australia include: eBay, Gumtree, Viagogo, Ticketmaster Resale, The Ticket Merchant, Queen of Tickets, Ticketbis etc.
If you have an issue with tickets purchased through an unofficial agency please return to the point of purchase for further assistance. If you attend the event with a ticket purchased via an unauthorised seller such as Ticketmaster Resale, Viagogo, Tickets, eBay, Gumtree, Tickets Australia, Ticket Merchant, Ticket Blaster, TicketBis, Queenoftickets or similar, you may be refused entry to the event. You should be aware that forged and fraudulently-obtained tickets are presented and denied entry to nearly every event we present.
Don’t be caught and buy your tickets ONLY from an authorised seller. There is limited consumer protection legislation to prevent the scalping of tickets in Australia. For more information on legislation that may apply in NSW please contact 13 32 20 or visit NSW Fair trading.
Still not sure if your buying through the right website? Call us on (02) 9215 7100 or email us at email@example.com and we'll check for you.
Our friendly staff will assist in helping you purchase a new seat if available, but will not be able to resolve your resale issue. We understand patrons will be disappointed, inconvenienced and out of pocket looking for assistance, however, please be aware any abuse or bad behaviour directed at any staff member when being told they cannot assist will not lead to any outcome. Please be aware that the venue has no obligation to honour tickets purchased via unauthorised sites.
No, you are not required to print a hard copy of your ticket. Simply save your Mobile Ticket to your device, and turn up the brightness when presenting the ticket to our team members who will assist in scanning upon entry.
There are a few ways to save your mobile ticket:
- Take a screenshot - the best way is take a screenshot of your ticket, the ticket then will be available to load from your photo gallery.
- Ticketek app - the Ticketek app allows you to save your ticket on your mobile phon, and is currently available for iPhone and Android.
- Wallet App - If you're using an iPhone, you can also save your ticket into a wallet app such as Passbook.
See the question above for more information on how to save and use your Mobile Ticket.
You will need to print this ticket for scanning at the venue, as it is not designed to work on mobile devices. We do strongly recommend printing your EzyTicket, as should it not work you will need to line up at the box office to have your ticket printed and may experience delays in entering.
Wheelchairs are also available for hire at the Customer Service desk located on level two of Aware Super Theatre. We do strongly recommend bringing a friend or companion along, as the hirer will need to manage the collection, movement, and return of the chair.
You can find more information about accessibility and companion bookings on our accessibility page.
To receive a companion ticket, simply provide a copy of the valid Companion Card to Ticketek when booking. This can be done via the Ticketek website, or their accessibility hotline on 1300 665 915.
Make sure to have your Companion Card at the ready when booking tickets for the first time, and on the event day. First time purchasers will be required to provide a copy of the front of the valid Companion Card when booking, and each time when collecting tickets from the Box Office on the event day.
Event Day FAQs
On busy event days, we always recommend catching public transport where possible, and checking the Transport NSW website for live updates on road work, delays and changes to transport timetables.
To plan your journey, head to our Getting Here page.
For information on parking and rates, visit the ICC Sydney website.
On busy event days we always recommend catching public transport wherever possible, as limited parking is available.
Unfortunately no, but don’t worry. We have a total of 826 parking spaces including 11 disabled parking bays, 25 motorcycle parking spaces, bicycle racks and 20 electric car charge spaces.
If you require a disabled parking bay and these are filled when you arrive see our Car Park office attendants for assistance.
See ICC Sydney's parking page for more information.
For more information, visit our Getting Here page.
For a list of Ticketek agencies and opening times, please visit the Ticketek website. Whether collecting from Ticketek or the venue, please note that only the account or card holder who purchased the tickets will be able to pick them up. When collecting, make sure to have your valid ID and the card used to purchase the tickets handy!
Please also note that the Aware Super Theatre Box Office is only open at designated times on the event day. Box Office opening times will become available on our What's On page in the days leading up to the event.
Event times are subject to change and can be fluid on the day - we always recommend arriving early just in case!
If you are the ticket purchaser, make sure to opt-in for communications from ICC Sydney when booking, as detailed event information will be communicated to you via email and SMS.
You can also follow us on Facebook, Instagram and Twitter to stay up to date with all the latest info!
To find out more, please head to our accessibility page.
Aware Super Theatre is dedicated to ensuring a comfortable and enjoyable experience for all of our guests - if you have any questions or consideration you're not sure about, please shoot us a message as we're happy to assist.
For more information, head to our accessibility page.
Please note that our seating plan is a standard configuration and may change per event.
If you're a member of Aware Super or have an American Express card, you'll be eligable to enter the respective member lounge located on level three and four. Find out more information here.
There are also a number of great dining options around Darling Harbour - you can find out more about them here.
Corporate events are often catered. For more information, we do suggest checking with the event organiser.
For all live events, water bottles, backpacks and bags over 30x30x15cm (A4 size) are not permitted, among other items.
To read our standard Conditions of Entry click here. Always ensure to check the event What’s On page and event information emails to stay up to date with all current event information.
If you're arriving with a prohibited item, fear not! We have free cloaking available at all events.
Generally, no. Majority of concerts restrict filming or recording of any kind, even if it’s on your phone or iPad. If you’re attending an event be sure to check the photography policy in the information as there may be some further guidelines set by the event organiser. During live entertainment events you may be able to use small cameras as long as the flash is off however professional photography, and cameras with detachable lenses or lenses bigger than 5cm, are not allowed. Check your event, because specific restrictions may apply.
If you wish to take photos of our venue, inside or out, for commercial or other use then let’s chat. Send us an email at firstname.lastname@example.org.
Not sure what you can and can’t bring? Check out our Conditions of Entry.
Devices can also block the views of people behind you, so be considerate. During live entertainment shows you are not able to record or use flash photography. Always check your event information for what you can and can’t bring to the show.
No item is too big or small. All cloaking at ICC Sydney is free. Before you arrive, check out the event page or information email to find out the cloak room location or conditions of entry for your tickets.
Aware Super Theatre
Before you pass through security, head to one of the cloak rooms on Tumbalong Boulevard or Moriarty Walk. Cloaking will be a separate queue in addition to your standard security entry queue, so be sure to allow plenty of time before the show starts.
Cloaking is free.
Darling Harbour Theatre
Cloaking is available at the Customer Service desks on ground floor of the Convention Centre.
If you're super keen and want to find out what merchandise will be available before you arrive, we recommend heading to the event organiser's website.
Yes! For ticketed events, children over the age of 2 do require a ticket and have to sit in their designated seat. Some shows will have different policies depending on the content.
Please note: We don’t recommend children younger than 2 attending due to the strong noise levels and the need to wear ear protection at that age.
Please ensure to check communications (email and SMS messages) leading up to the event, or check with our friendly ushers when you arrive for further instructions.
To track down a lost item, please contact email@example.com with a description of the item, your contact details and which event you attended. Pictures of the item are very helpful for our team.